![]() Clicking "Restore" instead of "Update" causes the same issue.I used two different USB-C cables, with the same result.So if you don't feel comfortable helping, then I understand. ![]() I also realize that there is nothing in my story that differentiates me from someone who has stolen a company device and is trying to restore it to prepare it to be sold. I feel really dumb for thinking a factory reset would have worked, surely has a deal with Apple to ship a custom OS for employees (my friend opened the iPad from its box which is why I thought there wasn't an issue with factory reset). I don't see any option other than explaining to my friend that I broke their device and that they need to explain this to their employer. I am hesitant to bring this to an Apple store as they may report the device as stolen to, which could cause me more trouble than if I just explained it to my friend. How can I fix this? I can't get it back to a working state. I asked said friend if I could borrow the device to try it out they said yes but also that they forgot their password. The device has no access to corporate resources (no MDM installed, only iCloud AFAIK). I would like to note some context: my friend works for and was lent this device for their work. See the bottom of my question for screenshots. I click "Update" again, after which Finder says the update is being downloaded.Ībout two minutes later, I see an error dialog box with the text 'The iPad "iPad" could not be updated. I click "Update" and after some time, I get another prompt that says 'If your iPad can't be updated, you will need to restore it to its factory settings'. Once in Recovery Mode, I see a prompt that says 'There is a problem with the iPad "iPad" that requires it to be updated or restored'. I start the process by plugging it into my Mac while the iPad is powering up so that it enters Recovery mode. I have an iPad that is having issues during a factory reset.
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